Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can make a marketing request using the form below.
UX/UI Design Requests
Website Feature Request
TCOM & ACOM Feature Changes
Required fields are marked with an asterisk*
{"xsrfToken":"50f7df602cdf2a6e93626b3f6e46c690079ad63c_lout","branding":{"id":"8","key":"mar","name":"Marketing & Design","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e447d","headerLinkHoverBGColor":"#2e447d","headerBadgeColor":"#2e447d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTM5MzcxNjQsIm5iZiI6MTc5MzkzNjU2NH0.depriqqHhlcQPgUfBcV5uftgOuywx6Cr-ob-PtvCwXE&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"mar","projectId":11039,"serviceDeskId":8,"name":"Marketing & Design","description":"<p>Welcome! You can make a marketing request using the form below.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"557","name":"Banner Request","descriptionHtml":"","callToAction":"Banner Request","introHtml":"<p>Banner Management</p>","icon":12242,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[54],"key":""},{"id":"854","name":"Communications Request","descriptionHtml":"","callToAction":"Communications Request","introHtml":"<p>PR/Communications Support</p>","icon":12214,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12214","groups":[490,54],"key":""},{"id":"261","name":"Design Request","descriptionHtml":"","callToAction":"Design Request","introHtml":"<p>Print & Digital Collateral</p>","icon":12204,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[54,490],"key":""},{"id":"1101","name":"Document, Report, & Template Request","descriptionHtml":"","callToAction":"Document, Report, & Template Request","introHtml":"<p>Documents, reports, and corporate templates and assets.</p>","icon":12212,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[54],"key":""},{"id":"264","name":"Event Request","descriptionHtml":"","callToAction":"Event Request","introHtml":"<p>Unapproved/Non-Budgeted Events</p>","icon":12369,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12369","groups":[285],"key":""},{"id":"269","name":"Event Support Request","descriptionHtml":"","callToAction":"Event Support Request","introHtml":"<p>Event Marketing Package: Comms, Digital & Printed Collateral, Promo Items, Etc.</p>","icon":12402,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12402","groups":[490],"key":""},{"id":"267","name":"General Marketing Question","descriptionHtml":"","callToAction":"General Marketing Question","introHtml":"<p>Inquiries or Requests Not Found In A Form</p>","icon":12225,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12225","groups":[54],"key":""},{"id":"887","name":"Leads List Request","descriptionHtml":"","callToAction":"Leads List Request","introHtml":"<p>Submit or Requests Leads List</p>","icon":12216,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12216","groups":[490],"key":""},{"id":"265","name":"Membership Request","descriptionHtml":"","callToAction":"Membership Request","introHtml":"<p>Unapproved/Non-Budgeted Memberships</p>","icon":12215,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12215","groups":[285],"key":""},{"id":"1210","name":"New Sales/Marketing Concept or Campaign Idea","descriptionHtml":"","callToAction":"New Sales/Marketing Concept or Campaign Idea","introHtml":"<p>Concepts, Larger Projects, Creative Ideas</p>","icon":12232,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[285],"key":""},{"id":"268","name":"New SWAG Design Request","descriptionHtml":"","callToAction":"New SWAG Design Request","introHtml":"<p>Swag & Promotional Items Design</p>","icon":12230,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12230","groups":[285],"key":""},{"id":"590","name":"Platform Request","descriptionHtml":"","callToAction":"Platform Request","introHtml":"<p>Inquiries or Requests for SAM Platforms</p>","icon":12240,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12240","groups":[54],"key":""},{"id":"722","name":"Promo Request","descriptionHtml":"","callToAction":"Promo Request","introHtml":"<p>Non Sales Event: Promo/Swag Items</p>","icon":12230,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12230","groups":[490,54],"key":""},{"id":"689","name":"Social Media & Blog Request","descriptionHtml":"","callToAction":"Social Media & Blog Request","introHtml":"<p>Social Media Content Submission</p>","icon":12207,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","groups":[490,54],"key":""},{"id":"266","name":"Sponsorship Request","descriptionHtml":"","callToAction":"Sponsorship Request","introHtml":"<p>Unapproved/Non-Budgeted Sponsorships</p>","icon":12218,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12218","groups":[285],"key":""},{"id":"263","name":"Website Content Request","descriptionHtml":"","callToAction":"Website Content Request","introHtml":"<p>TCOM & ACOM Content Changes</p>","icon":12364,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","groups":[626],"key":""},{"id":"1347","name":"Website Feature Request","descriptionHtml":"","callToAction":"Website Feature Request","introHtml":"<p>TCOM & ACOM Feature Changes</p>","icon":12213,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12213","groups":[626],"key":""},{"id":"194","name":"Custom Collateral Request","descriptionHtml":"","callToAction":"Custom Collateral Request","introHtml":"","icon":12402,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12402","groups":[],"key":""},{"id":"99","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""},{"id":"96","name":"Marketing Request","descriptionHtml":"","callToAction":"Marketing Request","introHtml":"","icon":12374,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12374","groups":[],"key":""}],"reqGroups":[{"id":490,"name":"Sales Team Requests"},{"id":54,"name":"General Requests"},{"id":285,"name":"Future/Non-Budgeted Requests"},{"id":626,"name":"UX/UI Design Requests"}],"orderMapping":{"54":[261,557,1101,590,854,722,689,267],"490":[269,261,722,887,854,689],"285":[1210,268,264,265,266],"626":[1347,263]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"MAR","spaceName":"Marketing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MAR","serviceDeskId":8,"kbLinkDomainURLs":["https://s.support.transnetyx.com","https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MAR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTUzNTY4MDEyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkzOTM3NzY0LCJuYmYiOjE3OTM5MzY1NjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.PCpoMY6DqXN2ZUfwVqpoEB3W2M-TQcy1RuLjoWO5NmA","targetCollection":"upload-user-collection--535680121","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":1347,"projectId":11039,"issueType":{"id":"10645","name":"Design Request"},"form":{"name":"Website Feature Request","descriptionHtml":"","callToAction":"Website Feature Request","intro":"<p>TCOM & ACOM Feature Changes</p>","instructions":"","icon":12213,"iconUrl":"https://s.support.transnetyx.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12213","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title of Request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/1347","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/1347","calendarParams":{"firstDay":0,"date":"2026-11-05T21:42:45-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"MAR","spaceName":"Marketing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MAR","serviceDeskId":8,"kbLinkDomainURLs":["https://s.support.transnetyx.com","https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTUzNTY4MDEyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkzOTM3NzY1LCJuYmYiOjE3OTM5MzY1NjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.xVMSAdzGcdfw8Jb-F1MPh4ByykqKYZGCD_zW6YouQGA","targetCollection":"upload-user-collection--535680121","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":242000295643996,"updated":"2026-07-30T14:08:49.389644979Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1347],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1347],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":242000295643996,"name":"Website Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"defad3b0-fcbf-47d1-bd98-b53e10f012e7"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"a81963fd-386b-4f1d-9cf5-4f47b6ddf930"},"content":[{"type":"text","text":"Website Feature Request (TCOM & ACOM)","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"881476c5-5571-401c-9e5b-0b3c3ff74b74"},"content":[{"type":"text","text":"Please complete the following form to request a new feature or a change request for "},{"type":"text","text":"Transnetyx.com","marks":[{"type":"link","attrs":{"href":"http://Transnetyx.com"}}]},{"type":"text","text":" (TCOM) or "},{"type":"text","text":"a-tune.com","marks":[{"type":"link","attrs":{"href":"http://a-tune.com"}}]},{"type":"text","text":" (ACOM)."}]},{"type":"paragraph","attrs":{"localId":"1595f1e6-ea03-42aa-9ca9-56831e078575"},"content":[{"type":"text","text":"If you have any questions, please submit them using the "},{"type":"text","text":"General Inquiry Form","marks":[{"type":"link","attrs":{"href":"https://transnetyx.atlassian.net/servicedesk/customer/portal/8/group/54/create/267"}}]},{"type":"text","text":"."}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"5656403c-09b8-48bf-ac1d-aa6aa52995a2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"0bf1efdb-82fe-4e70-b131-66a40117b636"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6170c61e-5b0b-4005-a269-b6eb6288971c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"994d9910-f60c-4c61-959e-e746e2ca3dae"},"content":[{"type":"text","text":"Please select the type of request.","marks":[{"type":"strong"}]},{"type":"text","text":" If unsure, make your best guess. Once we have more information, we can work out the details together."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"dc0fb4c3-b47e-45b6-a49e-40a6c4aed88d"}},{"type":"paragraph","attrs":{"localId":"0a7da23a-6294-4076-8f73-cfa855b6ac8e"},"content":[{"type":"text","text":"What would you title this request? ","marks":[{"type":"strong"}]},{"type":"text","text":"Example: Add samples from my strains to the well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"75326b82-44a3-415e-8702-4be99329596a"}},{"type":"paragraph","attrs":{"localId":"298dff25-3049-4e9f-9554-276fb1f0a81a"},"content":[{"type":"text","text":"What user(s) will this change or feature benefit? Think, “As a [insert what type of user]” ","marks":[{"type":"strong"}]},{"type":"text","text":"Examples: customers, lab managers, internal customer service, internal sales, etc.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"2c9b8bc4-4b35-4d98-8bcb-f82a4922f2b7"}},{"type":"paragraph","attrs":{"localId":"395186dc-59c0-41e9-abb9-bf309646f85b"},"content":[{"type":"text","text":"What does the user want to be able to do? It helps to start with \"I would like to......\".","marks":[{"type":"strong"}]},{"type":"text","text":" *"},{"type":"text","text":" Example: I would like to add samples from my strains to the well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"91ae7f7d-e9f7-4ed2-9a8c-ce1af59bf9bd"}},{"type":"paragraph","attrs":{"localId":"d0ebe05e-7cbf-4ee1-8f33-a33e795aa9ad"},"content":[{"type":"text","text":"What is the business value of doing the above? It helps to start with \"So that I can......\". ","marks":[{"type":"strong"}]},{"type":"text","text":"* ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"Example: so that I can submit a new order.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"912a6190-e5ba-4431-aaff-61bba1afa364"}},{"type":"paragraph","attrs":{"localId":"1545a427-323f-448d-bde2-f0d14f194f74"},"content":[{"type":"text","text":"What does this feature need to do to meet the user’s needs? You may have several on a list. If you can use this format, it helps us to fully understand: \"When [some conditions are true], the system shall [do something].\" ","marks":[{"type":"strong"}]},{"type":"text","text":"*"},{"type":"text","text":"Example: - When the customer begins an order, the system shall allow the customer to add samples from their strains to specific positions in the well plate. - When the customer completes adding all the sample information, the system shall allow the user to confirm the order before submitting the order. - When the customer submits the order, the system shall show a \"thank you\" screen before returning to their dashboard.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"900165bd-e9d3-477d-ac06-22b5ba07df89"}},{"type":"paragraph","attrs":{"localId":"c78a557f-db11-40d9-a7bb-808bada4e3ea"},"content":[{"type":"text","text":"What is the level of importance or urgency in your request?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"1b7b4317-ad04-4088-95fd-ff5d4618923f"}},{"type":"paragraph","attrs":{"localId":"2c8b06ad-084b-41c2-95a7-2d9541a17e79"},"content":[{"type":"text","text":"Please explain how this is affecting the customer or internal team. This will help us understand the priority. *","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0d38b5f2-2ed5-4e4a-aebd-d690925203c6"}},{"type":"rule"},{"type":"paragraph","attrs":{"localId":"8167345c-60c7-41dd-a174-30493ea4d102"},"content":[{"type":"text","text":"Please attach any marked-up screenshots, drawings, files, etc. that help explain.","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"99af3da8-2144-4f46-b0a9-bd9be301921e"}},{"type":"paragraph","attrs":{"localId":"5cb37833-8d2f-40a7-91f5-0d7310d7a7fa"},"content":[{"type":"text","text":"Is there any additional info we should know? (If helpful, you can copy and paste from other interactions here.)","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"52035d71-e428-4f57-8b8f-6e3ac583f49b"}}]}],"conditions":{"23":{"i":{"co":{"cIds":{"17":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"17":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"2":{"name":"ACOM","conditions":["23"]},"3":{"conditions":[]},"1":{"name":"TCOM","conditions":["19"]}},"questions":{"34":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"cs","label":"Website Section","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Products & Service","other":false},{"id":"3","label":"Company","other":false},{"id":"4","label":"News & Events","other":false},{"id":"5","label":"Downloads","other":false},{"id":"7","label":"Support","other":false},{"id":"6","label":"Resource Library","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"35":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Low","other":false},{"id":"2","label":"Normal","other":false},{"id":"3","label":"High","other":false}],"questionKey":""},"31":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cs","label":"Website Section","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Services (SoS, AG, GM, MB, TIS, COMA, TL, TAG, ROB)","other":false},{"id":"3","label":"Resources (Ship & Logistics, Events, Videos, Blogs, API)","other":false},{"id":"7","label":"Support Hub","other":false},{"id":"4","label":"TAGCenters","other":false},{"id":"5","label":"Citations","other":false},{"id":"8","label":"Company (Careers, Impact/YX Gives, Contributions, Sustainability)","other":false},{"id":"10","label":"Love Letters","other":false},{"id":"9","label":"Contact Us","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"30":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cs","label":"Which Website","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Transnetyx (TCOM)","other":false},{"id":"2","label":"a-tune (ACOM)","other":false}],"questionKey":""},"25":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New Feature","other":false},{"id":"2","label":"Change Request","other":false}],"questionKey":""}}},"uuid":"defad3b0-fcbf-47d1-bd98-b53e10f012e7"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":242000295643996,"updated":"2026-07-30T14:08:49.389644979Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1347],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1347],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":242000295643996,"name":"Website Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"defad3b0-fcbf-47d1-bd98-b53e10f012e7"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"a81963fd-386b-4f1d-9cf5-4f47b6ddf930"},"content":[{"type":"text","text":"Website Feature Request (TCOM & ACOM)","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"881476c5-5571-401c-9e5b-0b3c3ff74b74"},"content":[{"type":"text","text":"Please complete the following form to request a new feature or a change request for "},{"type":"text","text":"Transnetyx.com","marks":[{"type":"link","attrs":{"href":"http://Transnetyx.com"}}]},{"type":"text","text":" (TCOM) or "},{"type":"text","text":"a-tune.com","marks":[{"type":"link","attrs":{"href":"http://a-tune.com"}}]},{"type":"text","text":" (ACOM)."}]},{"type":"paragraph","attrs":{"localId":"1595f1e6-ea03-42aa-9ca9-56831e078575"},"content":[{"type":"text","text":"If you have any questions, please submit them using the "},{"type":"text","text":"General Inquiry Form","marks":[{"type":"link","attrs":{"href":"https://transnetyx.atlassian.net/servicedesk/customer/portal/8/group/54/create/267"}}]},{"type":"text","text":"."}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"5656403c-09b8-48bf-ac1d-aa6aa52995a2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"0bf1efdb-82fe-4e70-b131-66a40117b636"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6170c61e-5b0b-4005-a269-b6eb6288971c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"994d9910-f60c-4c61-959e-e746e2ca3dae"},"content":[{"type":"text","text":"Please select the type of request.","marks":[{"type":"strong"}]},{"type":"text","text":" If unsure, make your best guess. Once we have more information, we can work out the details together."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"dc0fb4c3-b47e-45b6-a49e-40a6c4aed88d"}},{"type":"paragraph","attrs":{"localId":"0a7da23a-6294-4076-8f73-cfa855b6ac8e"},"content":[{"type":"text","text":"What would you title this request? ","marks":[{"type":"strong"}]},{"type":"text","text":"Example: Add samples from my strains to the well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"75326b82-44a3-415e-8702-4be99329596a"}},{"type":"paragraph","attrs":{"localId":"298dff25-3049-4e9f-9554-276fb1f0a81a"},"content":[{"type":"text","text":"What user(s) will this change or feature benefit? Think, “As a [insert what type of user]” ","marks":[{"type":"strong"}]},{"type":"text","text":"Examples: customers, lab managers, internal customer service, internal sales, etc.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"2c9b8bc4-4b35-4d98-8bcb-f82a4922f2b7"}},{"type":"paragraph","attrs":{"localId":"395186dc-59c0-41e9-abb9-bf309646f85b"},"content":[{"type":"text","text":"What does the user want to be able to do? It helps to start with \"I would like to......\".","marks":[{"type":"strong"}]},{"type":"text","text":" *"},{"type":"text","text":" Example: I would like to add samples from my strains to the well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"91ae7f7d-e9f7-4ed2-9a8c-ce1af59bf9bd"}},{"type":"paragraph","attrs":{"localId":"d0ebe05e-7cbf-4ee1-8f33-a33e795aa9ad"},"content":[{"type":"text","text":"What is the business value of doing the above? It helps to start with \"So that I can......\". ","marks":[{"type":"strong"}]},{"type":"text","text":"* ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"Example: so that I can submit a new order.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"912a6190-e5ba-4431-aaff-61bba1afa364"}},{"type":"paragraph","attrs":{"localId":"1545a427-323f-448d-bde2-f0d14f194f74"},"content":[{"type":"text","text":"What does this feature need to do to meet the user’s needs? You may have several on a list. If you can use this format, it helps us to fully understand: \"When [some conditions are true], the system shall [do something].\" ","marks":[{"type":"strong"}]},{"type":"text","text":"*"},{"type":"text","text":"Example: - When the customer begins an order, the system shall allow the customer to add samples from their strains to specific positions in the well plate. - When the customer completes adding all the sample information, the system shall allow the user to confirm the order before submitting the order. - When the customer submits the order, the system shall show a \"thank you\" screen before returning to their dashboard.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"900165bd-e9d3-477d-ac06-22b5ba07df89"}},{"type":"paragraph","attrs":{"localId":"c78a557f-db11-40d9-a7bb-808bada4e3ea"},"content":[{"type":"text","text":"What is the level of importance or urgency in your request?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"1b7b4317-ad04-4088-95fd-ff5d4618923f"}},{"type":"paragraph","attrs":{"localId":"2c8b06ad-084b-41c2-95a7-2d9541a17e79"},"content":[{"type":"text","text":"Please explain how this is affecting the customer or internal team. This will help us understand the priority. *","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0d38b5f2-2ed5-4e4a-aebd-d690925203c6"}},{"type":"rule"},{"type":"paragraph","attrs":{"localId":"8167345c-60c7-41dd-a174-30493ea4d102"},"content":[{"type":"text","text":"Please attach any marked-up screenshots, drawings, files, etc. that help explain.","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"99af3da8-2144-4f46-b0a9-bd9be301921e"}},{"type":"paragraph","attrs":{"localId":"5cb37833-8d2f-40a7-91f5-0d7310d7a7fa"},"content":[{"type":"text","text":"Is there any additional info we should know? (If helpful, you can copy and paste from other interactions here.)","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"52035d71-e428-4f57-8b8f-6e3ac583f49b"}}]}],"conditions":{"23":{"i":{"co":{"cIds":{"17":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"17":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"2":{"name":"ACOM","conditions":["23"]},"3":{"conditions":[]},"1":{"name":"TCOM","conditions":["19"]}},"questions":{"34":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"33":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"cs","label":"Website Section","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Products & Service","other":false},{"id":"3","label":"Company","other":false},{"id":"4","label":"News & Events","other":false},{"id":"5","label":"Downloads","other":false},{"id":"7","label":"Support","other":false},{"id":"6","label":"Resource Library","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"35":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Low","other":false},{"id":"2","label":"Normal","other":false},{"id":"3","label":"High","other":false}],"questionKey":""},"31":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"cs","label":"Website Section","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Services (SoS, AG, GM, MB, TIS, COMA, TL, TAG, ROB)","other":false},{"id":"3","label":"Resources (Ship & Logistics, Events, Videos, Blogs, API)","other":false},{"id":"7","label":"Support Hub","other":false},{"id":"4","label":"TAGCenters","other":false},{"id":"5","label":"Citations","other":false},{"id":"8","label":"Company (Careers, Impact/YX Gives, Contributions, Sustainability)","other":false},{"id":"10","label":"Love Letters","other":false},{"id":"9","label":"Contact Us","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"30":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"cs","label":"Which Website","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Transnetyx (TCOM)","other":false},{"id":"2","label":"a-tune (ACOM)","other":false}],"questionKey":""},"25":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New Feature","other":false},{"id":"2","label":"Change Request","other":false}],"questionKey":""}}},"uuid":"defad3b0-fcbf-47d1-bd98-b53e10f012e7"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}